[k-9-mail] Mail Sets Up Perfectly on Samsung S9 but Not On Samsung Tab A (2017)

[Gaz Cov]

I have been using K9 email on my previous S5, S7 and S9 phones plus an older Samsung tablet. However since replacing that tablet with this Tab A 2017 I cannot set up one particular email account, though my other account works fine on the tablet.

I have had screens on my phone and tablet right next to each other and all settings are identical. I've deleted and re-entered the account details numerous times over several months and even changed passwords, but nothing works.

I'm totally puzzled and can't see why I can't set up this particular email account using exactly the same details as displayed on my phone. Just keep getting "setup could not complete- incorrect user name or password" whenever I try to set up incoming or outgoing servers. It's a POP3 account.

Thanks in advance,
Gary

[Calum Mackay]

A few thoughts:

• have you contacted the admins of the POP3 server, to see if they can
shed any light on it? e.g. perhaps they only allow N concurrent logins?

• try exporting K-9 settings from a working device, and importing on the
Tab A, just to ensure no differences. You will need to re-enter
password, however.

• is it possible that some odd keyboard setting on the Tab A is messing
up your password? Does it have unusual characters in it that might be
being mangled on the Tab A? Can you change the password to something
that includes only [a-z[A-Z][0-9][.,] and see if that makes a difference?

• same k-9 versions across devices?

cheers,
calum.

Post by Gaz Cov
I have been using K9 email on my previous S5, S7 and S9 phones plus an older Samsung tablet. However since replacing that tablet with this Tab A 2017 I cannot set up one particular email account, though my other account works fine on the tablet.
I have had screens on my phone and tablet right next to each other and all settings are identical. I've deleted and re-entered the account details numerous times over several months and even changed passwords, but nothing works.
I'm totally puzzled and can't see why I can't set up this particular email account using exactly the same details as displayed on my phone. Just keep getting "setup could not complete- incorrect user name or password" whenever I try to set up incoming or outgoing servers. It's a POP3 account.
Thanks in advance,
Gary

[Gaz Cov]

Hi Callum. Thank you very much for your reply. 👍

I hadn't realised that you could import/export settings so did that and after a problem with passwords it's all working on both devices now.